When you submit a message through the TextureLab website, we may collect:
TextureLab collects this information to review and respond to general enquiries, sample requests, pilot or project conversations, and material deck or specification-related requests.
Your enquiry is sent directly to the TextureLab team by email. We may use the information you provide to respond to you, assess project fit, discuss sample or pilot opportunities, and maintain a record of the conversation for follow-up purposes.
We do not ask for sensitive personal information through the website contact flow and request that you do not upload highly confidential material unless you are comfortable sharing it with TextureLab for review.
If you upload a file, it may be included with the email sent to TextureLab. Uploaded files are used only in connection with your enquiry. They should be relevant to your request, such as references, drawings, specifications, presentations, or images.
TextureLab may retain enquiry emails and associated uploaded files for a reasonable period in order to review requests properly, continue project or sample discussions, and keep internal records of commercial conversations.
The website contact flow may rely on third-party service providers used to operate the site and send or receive enquiry emails. These providers are used only to support the operation of the website and communication workflow.
If you have any questions about this Privacy Policy or how information submitted through the website is handled, contact company@texturelab.co.
This policy applies to the current TextureLab website contact flow.